TELEPLAN SUPPORT CENTRE
Electronic billing problems, liaison with software vendors, electronic
remittance statements and refusals, resetting of passwords, assistance
with technical problems.
Telephone:
In Vancouver (604) 456-6950
All other areas of BC (toll-free) 1-866-456-6950
Press 3 for Teleplan, then press 2
Fax: (250) 405-3592
BENEFITS SERVICES
Responsible for paying patient claims, overage claims,
beneficiary requests, and third party requests such as
those from RCMP, ICBC, WCB, lawyers' offices, and coroners.
Handles reconciliation and billing problems for practitioners,
hospitals and service bureaus.
Telephone:
In Vancouver (604) 456-6950
All other areas of BC (toll-free) 1-866-456-6950
Press 2 for Patient Information, then press 3
Fax: (250) 405-3593
BILLING SUPPORT
Provides information on how to bill for services, answers benefit
queries, preamble and fee item questions, and handles adjudication
disputes.
Telephone:
In Vancouver (604) 456-6950
All other areas of BC (toll-free) 1-866-456-6950
Press 1, then press 1
Fax: (250) 405-3591
PROVIDER PROGRAMS
Practitioner registration, applications for opting-in/out, assignment
of payment, electronic claims submission, direct bank deposit, Rural
Locum Program and locum assignments, northern and rural programs
(RRP and NITAOP).
Telephone:
In Vancouver (604) 456-6950
All other areas of BC (toll-free) 1-866-456-6950
Press 3, then press 1
Fax: (250) 405-3592
For information on confirming assignment of payment and
facility/practitioner connections, see Patient Coverage Information (by phone).
OUT-OF-COUNTRY CLAIMS
Payment of claims for services provided outside Canada and inquiries
regarding referral of patients for medical services outside of BC.
Telephone:
In Vancouver (604) 456-6950
All other areas of BC (toll-free) 1-866-456-6950
Press 4, then press 4
Fax: (250) 405-3588
INFORMATION-BY-FAX SERVICES
Using a touch tone phone, select a publication and enter your fax number.
The system will then fax the selection to you. This includes publications,
forms, information on close-off dates, payment schedule and fee item information.
Telephone:
In Victoria (250) 356-9605
In Vancouver (604) 456-6950 (press 5 for Information-by-Fax services)
All other areas of BC (toll-free) 1-866-456-6950 (press 5 for Information-by-Fax services)
PATIENT COVERAGE INFORMATION (by phone)
Confirmation of: patient coverage;
last eye examination in past 24 months; patient's initials/surname; and
eligibility for supplementary benefit services. You can also confirm assignment
of payment and facility/practitioner connections using this service.
Telephone:
In Victoria (250) 383-1226
In Vancouver (604) 669-6667
All other areas of BC (toll-free) 1-800-742-6165
TRAVEL ASSISTANCE PROGRAM (TAP)
Physicians can order TAP forms for contacting HIBC Provider Services or
by using the TAP automated application service.
Beneficiaries should telephone TAP before making travel arrangements to verify
eligibility and receive a confirmation number. Applicants who present forms without
confirmation numbers will be refused discounts. Applicants can complete their forms
by using the TAP automated application service.
Telephone – TAP Automated Application Service
In Victoria (250) 952-2657
All other areas of BC (toll-free) 1-800-661-2668
Telephone (Direct):
In Vancouver (604) 456-6950
All other areas of BC (toll-free) 1-866-456-6950
Fax: (250) 405-3592
Be sure to provide your name, office address and MSP Practitioner Number.
REGISTRATION
Assists MSP beneficiaries with enrolment, premium assistance, changes in
coverage, and inquiries about benefits. An automated telephone line is
available 24 hours a day, 7 days a week, to provide general information.
Client service representatives are available through this line between
8:00 am and 4:30 pm, Monday to Friday.
Telephone:
In Vancouver (604) 683-7151
All other areas of BC (toll-free) 1-800-663-7100
Fax: (250) 405-3595
Ministry of Health
MEDICAL SERVICES OPERATIONS AND POLICY
Policy support for public and practitioners, corporate communications
(newsletters and resource manuals) for the Medical Services Division and
the Medical Services Commission.
Telephone: (250) 952-1169
Fax: (250) 952-3133
PHYSICIAN COMPENSATION BRANCH
Alternative Payments Program
Administration of alternative payment arrangements.
Telephone: (250) 952-3200
Fax: (250) 952-3486
MEDICAL SERVICES GUIDELINES AND PROTOCOLS
Develops clinical practice guidelines and payment protocols and provides
information and administrative support to the BC Guidelines and Protocols
Advisory Committee.
Telephone: (250) 952-2671
Fax: (250) 952-1417
BILLING INTEGRITY PROGRAM
Information regarding the monitoring and investigating of billing patterns of
practitioners or to register a complaint.
Telephone:
Victoria (250) 356-2378
